Principal Client Solutions Architect

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead Strategic Technical Discovery and Workshops

• Conduct in-depth technical and business discovery sessions with enterprise clients

• Map out systems, integrations, and dependencies to clarify the environment

• Facilitate effective, high-impact discussions that mitigate risk and promote consensus

• Design Scalable, Client-Focused Solutions

• Convert intricate business objectives into actionable solution designs

• Define early-value use cases, integrations, and reporting workflows

• Ensure that proposed architectures are commercially viable and technically robust

• Transform Discovery into Execution Clarity

• Generate precise, builder-ready technical specifications

• Collaborate with Professional Services to ensure alignment throughout the delivery process

• Convert ambiguity into structured technical and business clarity

• Establish Technical Credibility

• Lead discussions on enterprise data privacy, InfoSec, and systems integration

• Articulate how Introhive interacts with platforms such as enterprise CRMs and downstream AI/Data Lake architectures

• Build trust with both executive and technical stakeholders

• Link Capabilities to Business Outcomes and Value

• Translate complex product capabilities into straightforward value-based narratives

• Identify and communicate high-value, quick-win use cases for immediate results

• Support “land and expand” strategies that generate measurable impact

• Contribute to Strategic Sales, Renewal, and Expansion

• Provide technical leadership on significant deals, renewals, and expansions

• Collaborate cross-functionally with Sales, Customer Success, and Services

• Reconnect solution design to business outcomes for at-risk or strategic clients

• Enhance Consulting Standards

• Exemplify world-class solutioning and discovery practices

• Mentor colleagues and develop reusable frameworks for consistency and impact

• Share insights to enhance technical credibility across the GTM team

• Feed Field Insights Back into Product and GTM Strategy

• Relay recurring patterns, integration gaps, and client challenges to Product and Marketing teams

• Transform on-the-ground intelligence into actionable recommendations for product and go-to-market strategy.

⛳️ Requirements

• Over 10 years of experience in solutions architecture, pre-sales, or professional services roles within complex B2B SaaS or enterprise environments

• Extensive knowledge in data, CRM, API integration, and enterprise architecture

• Executive presence; highly skilled in leading strategic and technical sessions with senior stakeholders

• Advanced solution design capabilities grounded in practical feasibility and measurable impact

• Ability to translate business objectives into actionable technical specifications

• Deep understanding of security, privacy, and compliance frameworks

• Strong consultative skills; capable of constructively challenging assumptions and quickly inspiring confidence

• Proven track record of cross-functional collaboration with Sales, Product, Engineering, Customer Success, and Services teams

• Ability to simplify complex information for business leaders while enhancing clarity for technical teams

• A passion for team leadership and mentorship, elevating the technical and consultative standards

• Familiarity with systems like Salesforce, Microsoft Dynamics, and associated CRM ecosystems

• Exposure to relationship intelligence, analytics, or data enrichment technologies

• Experience in professional services, legal, or financial sectors

• Understanding of AI-driven or data-automation platforms.

🏝️ Benefits

• Options for remote work