Principal Client Solutions Architect

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead the Strategic Technical Discovery and facilitate Workshops.

• Engage in thorough technical and business discovery with enterprise clients.

• Map systems, integrations, and dependencies to clarify the operational environment.

• Facilitate impactful conversations that mitigate risks and promote consensus.

• Design scalable, client-focused solutions.

• Convert complex business objectives into actionable solution designs.

• Define initial value use cases, integrations, and reporting workflows.

• Ensure that proposed architectures are both commercially viable and technically robust.

• Produce accurate, builder-ready technical specifications.

• Collaborate with Professional Services to ensure alignment throughout the delivery process.

• Transform ambiguity into organized technical and business clarity.

• Establish technical credibility.

• Lead discussions on enterprise data privacy, InfoSec, and systems integration.

• Clarify how Introhive interacts with platforms like enterprise CRMs and downstream AI/Data Lake architectures.

• Build trust with both executive and technical stakeholders.

• Translate complex product capabilities into clear, value-driven narratives.

• Identify and communicate high-value, quick-win use cases for early successes.

• Support “land and expand” strategies that yield measurable impacts.

• Provide technical leadership on high-value deals, renewals, and expansions.

• Work collaboratively across Sales, Customer Success, and Services teams.

• Reconnect solution design with business outcomes for at-risk or strategic clients.

• Exemplify world-class solutioning and discovery practices.

• Mentor colleagues and develop reusable frameworks for consistency and impact.

• Share insights to enhance technical credibility across the GTM team.

• Communicate recurring patterns, integration gaps, and client challenges to the Product and Marketing teams.

⛳️ Requirements

• Over 10 years of experience in solutions architecture, pre-sales, or professional services roles within complex B2B SaaS or enterprise environments.

• Extensive knowledge of data, CRM, API integration, and enterprise architecture.

• Possess an executive presence; highly skilled in leading strategic and technical discussions with senior stakeholders.

• Advanced solution design capabilities grounded in real-world feasibility and measurable outcomes.

• Ability to translate business objectives into actionable technical requirements.

• Deep understanding of security, privacy, and compliance frameworks.

• Strong consultative skills; able to constructively challenge assumptions and inspire confidence quickly and sustainably.

• Proven track record of cross-functional collaboration with Sales, Product, Engineering, Customer Success, and Services teams.

• Ability to simplify complex topics for business leaders while enhancing clarity for technical teams.

• A passion for team leadership and mentorship, elevating the technical and consultative standards.

• Familiarity with systems such as Salesforce, Microsoft Dynamics, and related CRM ecosystems.

• Exposure to relationship intelligence, analytics, or data enrichment technologies.

• Experience in professional services, legal, or financial sectors.

• Understanding of AI-driven or data-automation platforms.

🏝️ Benefits

• Flexible working arrangements.

• Opportunities for professional development.