Pharmacy Technician Support – Call Center Representative

This is a fully remote position, open to applicants in Ohio, +2 more states.

📋 Description

• Deliver initial assistance for customer inquiries through telephone, email, fax, or other available communication channels to the Support Center.

• Swiftly evaluate user issues and provide first-level support for effective problem resolution.

• Document details pertinent to the resolution process.

• Promptly escalate unresolved issues to the relevant department.

• Identify operational challenges and propose recommendations to management as needed.

• Handle requests related to card activation, program eligibility, program benefit clarifications, and troubleshooting submission denials.

• Offer payment assistance options such as co-pay cards or vouchers.

• Commit to a 40-hour work week on an available ET shift.

⛳️ Requirements

• High School Diploma or equivalent is required.

• Experience as a Pharmacy Technician is mandatory.

• Must be HIPAA certified.

• Call center experience is required, with a preference for 3+ years.

• Familiarity with medical claim processing is advantageous.

• Bilingual proficiency in English and Spanish is a plus.

• Must be able to work 40 hours per week.

• Availability to work shifts from 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm ET, or 11:00 am–8:00 pm EST is necessary.

• Capability to provide support with moderate supervision.

🏝️ Benefits

• Chance to transition to a full-time position at IQVIA.

• Potential for incentive plans, bonuses, and/or other compensation forms.

• Health and welfare benefits may be available.

• Equal opportunity employer.

• A diverse corporate culture that highlights teamwork and inclusivity.