Pharmacy Tech Support, Call Center Representative

This is a fully remote position, open to applicants in Oklahoma, +1 more state.

📋 Description

• Deliver payment assistance options such as co-pay cards or vouchers

• Address requests related to card activation, program eligibility, program benefit explanations, and troubleshooting of submission rejections

• Offer initial support through telephone, email, fax, or any other available communication methods

• Rapidly evaluate user concerns and provide first-level problem resolution

• Record resolution-specific details

• Promptly escalate unresolved issues to the appropriate department

• Identify operational challenges and suggest improvements to management

• Commit to working 40 hours per week on a designated Eastern Time shift

⛳️ Requirements

• High School Diploma or equivalent

• Required experience as a Pharmacy Technician

• Certification in HIPAA compliance

• Experience in a call center is necessary; 3+ years is preferred

• Background in medical claim processing is advantageous

• Bilingual proficiency in English and Spanish is a plus

• Willingness to work 40 hours per week

• Availability to work an assigned shift: 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm ET, or 11:00 am–8:00 pm EST

🏝️ Benefits

• 100% remote position (work from home—WFH)

• Opportunity for conversion to a full-time employee at IQVIA

• Potential for incentive plans, bonuses, and/or other forms of compensation

• Health, welfare, and/or additional benefits may be provided

• Equal opportunity employer

• A diverse corporate culture that celebrates and rewards teamwork and inclusiveness