Pharmacy Tech Support, Call Center Representative

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Serve as the initial point of contact for customer inquiries via telephone, email, fax, or other communication channels directed to the Support Center.

• Efficiently evaluate the user's concerns and deliver first-level support for issue resolution.

• Record details pertaining to the resolution process.

• Swiftly escalate unresolved matters to the appropriate department.

• Identify operational difficulties and provide recommendations to management when necessary.

• Handle inquiries from patients, pharmacies, and healthcare professionals utilizing an Opus Health program.

• Assist with card activation, program eligibility, clarification of program benefits, and address submission rejections.

• Commit to working 40 hours per week on a designated shift.

⛳️ Requirements

• High School Diploma or equivalent is required.

• Experience as a Pharmacy Technician is mandatory.

• HIPAA certification is required.

• Call center experience is necessary; 3+ years is preferred.

• Familiarity with medical claim processing is advantageous.

• Bilingual proficiency (English/Spanish) is a plus.

• Ability to work 40 hours per week is necessary.

• Willingness to work an assigned shift: 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm ET, or 11:00 am–8:00 pm EST.

🏝️ Benefits

• Opportunity for conversion to a full-time employee at IQVIA.

• Potential for incentive plans, bonuses, and/or various forms of compensation.

• Health, welfare, and/or additional benefits may be available.

• A diverse corporate culture that celebrates and rewards teamwork and inclusiveness.