Pharmacy Tech Support, Call Center Rep

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Offer initial assistance for customer inquiries through telephone, email, fax, or other available communication channels.

• Rapidly evaluate user issues and deliver first-level support for resolution.

• Record details pertinent to the resolutions provided.

• Promptly escalate unresolved issues to the relevant department.

• Identify operational challenges and propose recommendations to management.

• Manage requests from patients, pharmacies, and healthcare professionals utilizing the Opus Health program.

• Address card activation, program eligibility, explanations of program benefits, and troubleshoot submission rejections.

• Offer payment assistance options such as co-pay cards or vouchers.

⛳️ Requirements

• High School Diploma or its equivalent.

• Experience as a Pharmacy Technician is mandatory.

• Must be HIPAA certified.

• Call center experience is essential; 3+ years is preferred.

• Familiarity with medical claim processing is advantageous.

• Bilingual skills (English/Spanish) are a plus.

• Ability to work 40 hours per week.

• Availability for one of the specified shifts: 8:00 am–5:00 pm EST, 9:00 am–6:00 pm EST, 10:00 am–7:00 pm ET, or 11:00 am EST–8:00 pm EST.

• Capability to work under moderate supervision.

🏝️ Benefits

• 100% remote work (work from home—WFH).

• Potential opportunity to transition to a full-time position with IQVIA.

• Incentive plans, bonuses, and/or other forms of compensation may be available.

• Health and welfare benefits may be provided.

• A diverse and inclusive corporate culture.

• Equal opportunity employer.