Pensions Administrator

📋 Description

• Oversee key pension administration responsibilities

• Ensure timely and accurate service delivery

• Provide support to clients and their employees

• Address issues and foster strong professional relationships

• Adhere to established processes and service-level objectives

• Gain experience with Civica’s payroll systems

⛳️ Requirements

• Data entry

• Organizing and managing both paper and electronic files

• Receiving, arranging, and processing various information

• Handling basic client inquiries via phone and customer contact

• Generating benefit statements

• Managing members’ enrollment in and out of the pension scheme

• Processing refund requests

• Assisting members with the retirement process

• Submitting applications for retirement

• Collecting and distributing mail

• Supporting Senior Pensions Administrators with diverse tasks

• Previous experience delivering outstanding customer service in a client-focused setting

• Background in a customer-centric environment

• Proficiency in Microsoft Excel and Word

• Capability to prioritize tasks and maintain composure in stressful situations

• Strong accuracy and attention to detail

• Understanding the importance of following established protocols

• Ability to exercise initiative within a team framework

• A forward-thinking attitude towards change and improvement

• Logical problem-solving skills

• Effective time management and interpersonal skills

• Methodical and analytical mindset

• Exceptional attention to detail

🏝️ Benefits

• Time Off & Work-Life Balance

• 25 Days Annual Leave plus bank holidays – with an option to purchase up to 10 additional days!

• Days of Difference – Up to 3 extra days for volunteering initiatives.

• Financial Well-being & Security

• Pension Contributions – 5% employer match to secure your future.

• Income Protection – Coverage of up to 75% salary for long-term illness.

• Life Assurance – 4x salary tax-free lump sum payment.

• Critical Illness Cover – £25,000 lump sum (extendable to dependents).

• Health & Perks

• Private Medical Insurance – Quick access to private healthcare services.

• Health Cash Plan – Reimbursement for physiotherapy, therapies, and more.

• Dental Insurance – Coverage for routine and emergency dental care.

• Electric Vehicle (EV) Scheme – A wide selection of electric and hybrid vehicles.

• Affinity Groups – Join communities led by employees.

• Bounty Bonus – Refer a friend and receive rewards.