Peer Recovery Support Specialist – Coach

This is a fully remote position, open to applicants in United States.

📋 Description

• Demonstrates proficiency in group facilitation on substance use disorder (SUD) topics, utilizing both standardized and non-standardized curricula.

• Comfortable co-facilitating multidisciplinary groups, including shared follow-up appointments.

• Open to a flexible schedule to accommodate evening and weekend group sessions.

• Deliver evidence-based SUD services through the facilitation of psychoeducational, skills-development, cognitive-behavioral, interpersonal process, and support-oriented groups.

• Proficient in co-facilitating groups alongside other recovery coaches, counselors, and medical professionals.

• Capable of managing crisis interventions remotely.

• Prepare all necessary documentation in compliance with organizational and state standards, ensuring clarity, thoroughness, and timeliness.

• Comfortable providing treatment to both adults and adolescents.

• Engage in meetings, supervision, and clinical audits.

• Maintain confidentiality standards in accordance with HIPAA and 42 CFR Part II.

• Exhibit adaptability and flexibility without compromising clinical effectiveness.

• Committed to applying the Harm Reduction philosophy in all facets of clinical practice.

• Efficiently manage member communications via chat, email, and phone in alignment with the company's mission and values.

• Respond promptly to member chats and messages.

• Contribute to Behavioral Health services by offering support groups and maintaining relevant documentation.

• Provide tailored resources to members.

• Empowered to work independently, with an ongoing commitment to learning, while adhering to meeting schedules and prioritizing tasks accordingly.

• Complete tasks related to referrals, resources, and discharges.

• Exhibit empathy, compassion, and respect towards clients in all interactions.

• Go the extra mile to ensure exceptional member experiences by resolving inquiries and prioritizing members’ needs.

• Enhance overall member satisfaction by meeting and exceeding support metrics and service levels.

• Acknowledge that new states may have different requirements (e.g., internal drug testing, fingerprinting) that we strive to meet while being considerate of our workforce and mission surrounding addiction.

• Perform other duties as assigned.

⛳️ Requirements

• Active Peer Recovery Certification is REQUIRED.

• Must possess experience in facilitating support groups.

• Minimum of 1 year of peer recovery experience.

• Preferably has experience in customer service environments.

• Familiarity with Electronic Medical Records, HIPAA, and 42 CFR Part II.

• Knowledge of addiction recovery processes.

• Strong commitment to service excellence.

• Capable of addressing challenging support cases, with enjoyment in resolving new issues.

• Ability to manage stress and pressure effectively, focusing on key priorities while maintaining a positive, calm demeanor in a start-up atmosphere.

• Comfortable seeking support, assistance, and guidance as necessary.

• Experience in case management.

• Strong analytical and problem-solving skills.

• Energized by collaboration with others.

• Excellent communication abilities.

• Exceptional organizational skills.

• Aptitude for problem-solving.

• Must disclose if currently running a private practice or starting one during employment; client base for private clients must not be in the SUD field. Written permission from a Supervisor will be required for outside private practice work where you serve as a facilitator or co-facilitator.

🏝️ Benefits

• Fully remote work opportunity.

• 5 weeks of PTO (inclusive of your birthday, 2 mental health days, and 2 floating holidays!).

• 11 paid holidays.

• Comprehensive health, dental, pharmacy, and vision insurance options tailored to meet your family's needs.

• 12 weeks of paid Parental Leave after 1 year of employment (covering maternity, paternity, adoption, and all means by which our people build modern families).

• 401k plan with 4% matching.

• Healthcare and dependent care Flexible Spending Accounts (FSA & DCFSA).

• Health Savings Accounts (HSA) available.

• Employee assistance program that includes financial coaching and counseling sessions.

• Professional development allowance for Providers and Behavioral Health team members.

• Opportunities for internal mobility and growth within a Company with a strong history of promoting from within.

• Vibrant, inclusive culture supported by various clubs and multiple Employee Resource Groups (ERGs).

• Colleagues who are deeply committed to closing health disparity gaps within the addiction space for underserved populations.