Payments & Settlements Analyst

This is a fully remote position, open to applicants in Australia.

📋 Description

• Manage daily payables associated with loan settlement and disbursement activities across Wisr products.

• Address settlement-related challenges, ensuring prompt resolution and precision, including the investigation and reprocessing of failed or rejected payments.

• Handle daily receivables tasks, such as clearing and allocating funds, overseeing arrears positions, and addressing dishonoured payments.

• Collaborate with partners to investigate and allocate unassigned funds, aiming to minimize the daily spot balance.

• Process weekly payables for WisrApp Roundups and monthly payables for aggregator commissions.

• Deliver outstanding customer service while assisting and educating clients on these processes and intricate loan servicing-related inquiries and complaints.

• Document and supply requested information for Secured Vehicle Loans insurance-related claims.

• Communicate with both internal and external customers to troubleshoot and resolve system and process issues, as well as customer complaints.

• Proactively identify gaps in processes and knowledge, working to address them as necessary.

⛳️ Requirements

• A minimum of 2 years of relevant experience.

• Familiarity with fundamental payment principles.

• Knowledge of the Australian banking and payments landscape.

• Ability to follow processes with support.

• Capability to adhere to processes with limited support, propose improvements, and transition between tasks independently without needing direction.

• Ability to identify and flag risks.

• Understanding of operational risk principles, with the ability to flag risks and comply with the escalation policy.

• Attuned listening skills, attention to detail, genuine care, empathy, and understanding of various stakeholders and customers at different stages of the product life cycle.

• Excellent communication skills (both verbal and written), with the ability to simplify complex concepts.

• Strong analytical and problem-solving abilities, with a knack for seeking solutions to challenges.

• An inquisitive, growth-oriented mindset, embracing pace, change, and feedback. Operates with proactive curiosity and determination.

🏝️ Benefits

• You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

• You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

• You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

• You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

• You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.