Patient Coordinator, Dental

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the scheduling of the client's hygiene department to enhance efficiency and productivity.

• Reach out to patients to arrange dental procedures with hygienists and doctors.

• Assist in maintaining a full and smoothly operating schedule for the hygiene department.

• Ensure that the costs for patients are discussed and agreed upon prior to appointments.

• Confirm appointments promptly and maintain a consistently full schedule.

• Follow up with patients to make sure treatment plans are completed.

• Address patient inquiries concerning their treatment.

• Collaborate with insurance companies to obtain comprehensive information on benefits and eligibility.

• Reactivate patients who need to return to finalize their treatment.

• Work in conjunction with Accounts and Insurance when providing patients with cost estimates.

• Respond quickly to any unforeseen changes in patient schedules.

• Assist patients with pre-medications or any medications as instructed by the doctor.

• Keep detailed notes and records of all interactions with patients.

• Partner with the back office to schedule patients awaiting cases from the Dental Lab.

⛳️ Requirements

• Dental education with a minimum of 1 year of experience in patient scheduling, patient management, and/or dentistry.

• Knowledge of dental terminology, treatments, and the ability to explain them to patients.

• Experience with Dentrix or similar dental software is an advantage.

• Exceptional phone communication skills and the capability to manage extended phone interactions.

• Proficiency in English with effective communication skills.

• Ability to excel in a fast-paced environment.

• Quick learner with robust problem-solving abilities.

• Strong attention to detail and the capacity to follow instructions accurately.

• Responsible, ethical, and professional in patient interactions.

• Highly organized with a focus on minute details.

• Positive, enthusiastic, and upbeat demeanor.

• Professional appearance and conduct.

• **Minimum Technical and Work Environment Requirements:**

• - **Internet Connection:**

• - Primary internet connection with a minimum speed of **15 Mbps**.

• - Backup internet connection with at least **10 Mbps**.

• - Backup connection must be able to support work during a power outage.

• - **Primary Device:**

• - Desktop or laptop equipped with at least:

• - **Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.

• - A minimum of **8 GB RAM**.

• - **Backup Device:**

• - Must meet or exceed the performance of an **Intel Core i3** processor.

• - Must be functional during power interruptions.

• - **Peripherals and Workspace:**

• - A functioning **webcam**.

• - A **noise-canceling USB headset**.

• - A **quiet, dedicated home office space**.

• - A **smartphone** for communication and verification purposes.

🏝️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.