Partner Solutions Architect – LATAM

This is a fully remote position, open to applicants in Chile.

📋 Description

• Facilitate the effective onboarding, training, enablement, and certification of technical resources from partners;

• Engage in regular joint business planning and review meetings to ensure alignment between Datadog and partner technical teams;

• Work collaboratively to support partner technical initiatives including end-customer demonstrations, proofs of value, enablement workshops, and provide assessments, advice, and coaching on leading practices;

• Represent partner technical concerns (such as use cases, feature requests, support issues, etc.) to Datadog's internal teams and personnel, assisting in their resolution;

• Regularly analyze and comprehend partner service offerings, providing suggestions to enhance the value of these services through improved adoption of Datadog features and capabilities;

• Collaborate with Datadog’s product management, engineering, and technical services teams to identify and prioritize new features and capabilities;

• Continuously curate and develop leading/best practices for successful adoption of the Datadog platform.

⛳️ Requirements

• Strong technical foundation with hands-on experience in IT Development and/or Operations;

• Proven track record and an enduring enthusiasm for learning; ideal candidates typically possess 10-15 years of experience in a customer or partner-facing technical role;

• A self-motivated, tech-savvy professional with solid business insight; ability to convey Datadog's value from server room to boardroom;

• Strong presentation skills;

• Desired hands-on experience in two or more of the following areas:

• Observability: Datadog, Splunk, AppD, New Relic, or Dynatrace;

• Public Cloud: AWS, Azure, GCP, or Alibaba;

• Containerization: Docker, Kubernetes, OpenShift, Cloud Foundry;

• Dev/Scripting: Python, Javascript, Ruby, Perl, PHP, Go;

• Configuration Management: Terraform, Ansible, Puppet, Chef;

• CI / CD: Jenkins, Gitlab;

• Bonus Points:

• Previous experience in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, etc.);

• Experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM);

• Familiarity with root-cause analysis, troubleshooting, and debugging.

🏝️ Benefits

• Exceptional onboarding experience;

• Comprehensive global benefits;

• Intra-departmental mentorship and buddy program for enhanced networking;

• New hire stock equity (RSUs) and employee stock purchase plan (ESPP);

• Ongoing professional development, product training, and clear career progression;

• A welcoming company culture with opportunities to join Community Guilds and participate in Inclusion Talks.