Part-Time Customer Experience Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding support via email, chat, and phone to our members and planners, fostering enduring relationships.

• Ensure compliance with our Service Level Agreements (SLAs) regarding response times and customer satisfaction.

• Proactively recognize trends and issues to improve the user experience.

• Strive to provide a world-class customer experience by addressing and surpassing user needs.

• Cultivate a thorough understanding of our products to provide knowledgeable support and guidance.

• Collect customer feedback to drive product enhancements and customer experience initiatives.

⛳️ Requirements

• A minimum of 2-3 years of experience in a support or customer-facing position.

• Excellent verbal and written communication abilities.

• A genuine passion for assisting others and a positive, proactive mindset.

• Familiarity with SaaS platforms and fintech solutions.

• Capability to effectively diagnose and resolve customer issues.

• Bachelor’s degree or equivalent experience in business, finance, or related disciplines.

• Proficient in using systems, particularly Zendesk.

• Experience in start-up environments.

• Background in collaborating with contractors.

• Candidates must possess legal authorization to work in the United States. Origin does not provide visa sponsorship.

🏝️ Benefits

• Competitive base salary.

• Significant equity package.

• Comprehensive healthcare and wellness programs.

• Wellness stipend.

• Mental wellness initiatives.

• Unlimited access to financial planning services.

• Life insurance for USA-based Originals.

• Unlimited DPTO.

• Paid Parental Leave.