Part-Time Bilingual Customer Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with employees via phone, email, and web portal.

• Respond to incoming calls in both English and Spanish.

• Clearly articulate documentation requirements to Spanish-speaking employees.

• Make outbound calls as necessary, particularly towards the conclusion of an audit period.

• Evaluate submitted dependent verification documents against eligibility criteria.

• Assess whether the provided documents satisfy audit standards or if more information is required.

• Address employee inquiries related to documentation, eligibility, and audit progress.

• Meticulously enter notes, update records, and document audit activities.

• Securely manage confidential employee and dependent information.

• Adhere to client-specific audit guidelines and internal protocols.

• Provide assistance with additional operational tasks as required.

⛳️ Requirements

• Successful completion of a background check is mandatory for employment.

• High school diploma or equivalent is required.

• Proficiency in both English and Spanish is essential.

• Native or near-native proficiency in Spanish is highly preferred.

• Capable of clearly explaining documentation requirements in Spanish.

• Strong focus on detail and accuracy is necessary.

• Exceptional written, verbal, listening, and interpersonal communication skills are needed.

• Comfortable engaging with employees over the phone.

• Ability to work independently in a remote setting.

• Reliable availability during morning hours, ideally from 8:00 AM EST to 12:00 PM EST.

• Proficient in using web-based systems, email, and basic computer applications.

• Capable of handling confidential information in a professional and secure manner.

🏝️ Benefits

• Option for remote work.

• Paid training provided.

• Morning work schedule.

• Potential for the position to evolve into a full-time role as volume increases.

• Practical experience in employee benefits and dependent verification.

• Paid sick leave or other paid leave in accordance with applicable laws.