Operations Support Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Handle KYC requests and assist with user verification processes.

• Solicit and assess KYC and other necessary documentation from clients.

• Track the progress and deadlines of KYC and related operational cases.

• Gather and structure information regarding chargebacks, disputed transactions, and partner requests.

• Liaise with clients and partners to acquire any missing information or documentation.

• Process refund requests received from merchants and internal teams.

• Oversee end-user documentation and ensure records are complete and current.

• Guarantee that operational cases are managed correctly, with clear and professional communication with merchants and partners.

⛳️ Requirements

• Prior experience in operations, back office, customer support, document verification, or administrative positions is beneficial.

• Familiarity with FinTech, Payments, PSPs, iGaming, Crypto, or similar sectors is an advantage.

• Exceptional written communication skills.

• Capability to communicate clearly and professionally with merchants and partners.

• Ability to work autonomously and take responsibility for assigned cases.

• Competence in managing workload with minimal supervision.

• Strong attention to detail.

• A structured, process-driven approach to work.

• Ability to prioritize tasks in a dynamic environment.

• Proficient in managing multiple cases at once while maintaining accuracy.

• Fluency in Russian.

• A minimum of intermediate English proficiency.

🏝️ Benefits

• Opportunities for career development and advancement.

• Clear annual performance evaluations.

• Flexibility for remote work.

• 20 vacation days per year.

• Bank holidays.

• Sick leave.

• Private health insurance with an annual budget of €1,000 for personal premium medical coverage.

• Access to conferences and courses.

• Opportunities for professional growth.

• Budget allocated for AI tools.

• Support budget for coworking spaces.

• Well-being allowance for hobbies and other revitalizing activities.

• “Adopt a Pet” day.

• Day off for your birthday.