Online Chat Support

This is a fully remote position, open to applicants in Texas.

📋 Description

• Responds to incoming customer live chats regarding website navigation challenges, service inquiries, and general client concerns.

• Assess customer interactions and escalate issues to the Online Chat Manager when necessary.

• Build rapport with new customers to better comprehend and fulfill their needs.

• Provide accurate, concise, and appropriate responses to customer questions, inquiries, requests, and issues.

• Foster interest in client products and services.

• Consistently meet established performance standards for the role.

• Continually embody and convey a positive and professional image.

• Offer administrative support to the customer service team.

• May assist with overflow tasks and additional duties as required.

⛳️ Requirements

• Strong work ethic with the ability to function effectively both independently and within a collaborative team environment.

• Proficiency in PC keyboarding and internet navigation is essential.

• Excellent communication and interpersonal skills, including both written and verbal abilities.

• Positive attitude and professional demeanor.

• Articulate and well-suited to a client-facing role.

• Capability to compose professional emails is advantageous.

• Strong written and verbal communication skills in English.

• Basic technical skills, including navigating smartphone and computer applications.

• Upbeat, positive, kind, and empathetic personality.

🏝️ Benefits

• Company equity program.

• Medical, dental, life, and vision insurance.

• Unlimited paid time off.

• Paid family leave.

• Short-term disability.

• 401k plan.

• Reimbursement for education and professional development.

• Employee assistance program.