NOC Analyst

This is a fully remote position, open to applicants in Romania.

📋 Description

• Serve as the main contact for production alerts, identifying irregularities and conducting initial assessments using logs and metrics

• Engage directly with Datadog, LogicMonitor, and ServiceNow within production support settings

• Participate in ongoing security awareness training to enhance your security practices

• Carry out intricate operational tasks, ranging from failover procedures to strategic maintenance activities

• Oversee system health utilizing Datadog, LogicMonitor, or comparable observability and monitoring tools

• Evaluate logs, metrics, and traces to assess the scope and impact of incidents

• Oversee the incident lifecycle, which includes triage, prioritization, and coordination of escalations

• Record and monitor incidents in ServiceNow and Jira Service Management

• Collaborate with application and development teams, offering initial technical analysis to facilitate quicker resolutions

• Provide clear and concise updates on incidents, converting technical statuses into actionable insights

• Keep precise incident documentation and ensure systematic shift handovers to incoming analysts

⛳️ Requirements

• Over 2 years of experience in IT support and incident management, focusing on triage, prioritization, and escalation

• Proficiency with monitoring and observability tools such as Datadog, LogicMonitor, or similar

• Capability to navigate dashboards and perform log correlation effectively

• Strong understanding of DNS, load balancing, and HTTP/HTTPS protocols

• Excellent English communication skills, both written and verbal

• Ability to communicate clearly with technical teams and stakeholders during incident response

• Capacity to prioritize multiple tasks in high-pressure environments

• Strong analytical and problem-solving abilities with a systematic approach to troubleshooting

• High sense of ownership and accountability, maintaining composure and organization during critical incidents

• Disciplined in adhering to operational processes and ensuring 24/7 shift coverage

• Self-driven with the ability to adapt quickly and learn

• Knowledge of security best practices, including access control, data protection, phishing prevention, and compliance with security policies

• Preferred qualifications include:

• Experience with ServiceNow and/or Jira Service Management

• Proficiency in using Slack or Microsoft Teams within a support context

• Background in Help Desk, NOC, SOC, or L1/L2 technical support roles

• Familiarity with AWS and Azure platforms

• Understanding of Kubernetes and Docker technologies

• Exposure to PostgreSQL, MySQL, and Amazon RDS

• Familiarity with GitHub Actions, Bitbucket, and Amazon SQS

🏝️ Benefits

• Competitive salary and performance-based bonuses

• Opportunities for professional development and career growth

• Flexible working hours and remote work options

• Comprehensive health and wellness benefits

• Supportive and inclusive work culture