Membership Administrator

📋 Description

• Oversee member performance and ensure compliance with OPTN policies, bylaws, and regulatory standards.

• Conduct regular reviews of member information, identifying potential gaps or areas needing enhancement.

• Evaluate membership applications and update requests for their completeness, accuracy, and compliance with standards.

• Collaborate with applicants to rectify deficiencies and confirm the submission of necessary documentation.

• Compile application summaries to assist committees in reviewing membership requests.

• Execute both quantitative and qualitative analyses of member performance metrics and trends.

• Leverage dashboards and other documentation to facilitate MPSC compliance reviews, performance improvement initiatives, and policy enforcement activities.

• Address inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance issues, and policy-related matters in a timely manner.

• Assist MPSC initiatives, including reviews of member performance improvement and compliance.

⛳️ Requirements

• A bachelor's degree is preferred in Policy, Business Administration, Healthcare, Customer Service, or a related discipline.

• Minimum of one year of experience in roles related to policy compliance, operational oversight, healthcare processes, or customer service.

• Strong skills in critical thinking, problem-solving, and data analysis.

• Proficient in Microsoft Office Suite, including SharePoint, Teams, and Excel.

• Prior experience working with data-driven systems or databases is preferred.

• Outstanding written and verbal communication abilities.

• Keen attention to detail, capable of managing multiple tasks simultaneously and prioritizing effectively.

• Experience in customer service.

🏝️ Benefits

• Comprehensive benefits and wellness packages.

• 401K with company matching.

• Competitive compensation and paid time off.

• Full-flex work week to accommodate your priorities both at work and at home.

• 15 days of paid leave each calendar year.

• 10 paid holidays annually.

• Paid Family Leave program offering up to 160 hours of paid leave within a rolling 12-month period.

• Short-term and long-term disability benefits.

• Insurance coverage for life, accidental death and dismemberment, personal accidents, critical illness, and business travel accidents.