Member Services Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Overseeing the function and expanding the Group Account Billing program, with a focus on enhancing its value proposition, boosting adoption among radiology practices, and optimizing operational effectiveness.

• Accountable for all elements of group billing operations, which include maintaining facility rosters, coordinating annual invoicing, processing and tracking payments, and analyzing participation trends.

• Identify and execute initiatives to improve and scale the program, such as process redesign, automation, and enhanced reporting/insights.

• Analyze group account data to detect trends, potential gaps, and opportunities for increased engagement and revenue growth.

• Collaborate with cross-functional teams (IT, Member Services, Marketing, etc.) to enhance system integrations (e.g., Salesforce/Nimble) and optimize the complete group billing experience.

• Deliver continuous, focused customer support related to billing, account management, and product usage, ensuring a high-quality experience for group accounts.

• Address customer inquiries via phone and Freshdesk in accordance with team standards.

• Process member payments and assist with payment-related activities with precision and promptness.

• Aid in the processing of membership applications, including time-sensitive Members-in-Training (MIT) submissions, and collaborate on workflow enhancements.

• Maintain, audit, and cleanse customer and membership data to ensure accuracy, consistency, and integrity across systems.

⛳️ Requirements

• 12 years of relevant experience.

• Particularly in billing operations within a member-facing setting.

• Some higher education is required.

• Associate's or Bachelor's degree preferred.

• Proficient in data analysis (interpreting trends and identifying opportunities for enhancement).

• Exceptional professional communication skills (both verbal and written) are mandatory.

• Ability to manage member inquiries and ensure a positive experience.

• Technical expertise in billing systems, CRM tools, and MS Office.

• Experience with Salesforce/Nimble and/or Freshdesk is advantageous.

• Capability to operate under multiple deadlines and prioritize tasks effectively.

• Strong time management skills, attention to detail, and organizational abilities.

🏝️ Benefits

• Defined contribution pension plan.

• 403(b) retirement plan.

• Generous paid time off package.

• Insurance plans with leading providers.

• Flexible spending options.

• Tuition reimbursement.

• Training opportunities available.

• Wellness reimbursement.