Medical Records and Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Handling requests for medical records

• Working in a high-volume and fast-paced setting

• Reporting directly to the Processing Manager

• Assisting with overflow processing as needed due to high volume or coverage challenges

• Complying with HIPAA regulations while safeguarding the confidentiality of PHI

• Maintaining a consistent workflow by processing all requests within 24-48 hours of receipt for assigned accounts

• Providing insights on request volume and any identified issues

• Monitoring incoming requests received through various channels

• Performing general office tasks

• Responding to patient inquiries and requests via phone

⛳️ Requirements

• Ability to learn quickly

• Reliable and dependable

• Efficient worker

• Collaborative team player

• Maintain a positive attitude

• Aiming to exceed expectations

🏝️ Benefits

• A collaborative and supportive work environment that values your contributions

• Opportunities for professional growth and career progression

• Competitive benefits package, including medical, dental, and vision insurance, 401k matching, remote work options, paid time off, and a paid volunteer day of your choice

• The opportunity to make a meaningful impact in the health information field every day