Medical Billing Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct verification of insurance eligibility and benefits for patients.

• Follow up on accounts receivable for unpaid, denied, or delayed claims.

• Review claim statuses and liaise with insurance companies regarding billing discrepancies.

• Assist with claims follow-up, denial management, payment posting, and documentation support.

• Collaborate with payers to address outstanding balances and reimbursement issues.

• Support revenue cycle management processes to ensure timely payments and accurate billing.

• Oversee patient scheduling, appointment coordination, and calendar updates.

• Manage email correspondence, data entry, document organization, and general administrative duties.

• Facilitate patient communications and assist with front office operations.

• Ensure accurate and organized maintenance of patient and billing records.

• Work together with internal teams to resolve operational or billing-related issues.

• Provide support for additional administrative tasks as required.

• Help with provider credentialing and re-credentialing applications as necessary.

⛳️ Requirements

• At least 1 year of experience in medical billing, insurance verification, AR follow-up, healthcare administration, or a related field.

• Understanding of insurance payer processes and medical billing workflows.

• Excellent written and verbal communication skills in English.

• Experience with Tebra, SimplePractice, TherapyNotes, or similar EMR/EHR systems is highly preferred.

• Must demonstrate proficiency in clear spoken and written English.

• Relevant work experience is required.

• Ability to submit an NBI clearance and/or Local Police Clearance background check prior to onboarding [mandatory].

• Availability for video meetings with the camera on (when required).

• Device: A reliable laptop or desktop computer.

• Internet: A high-speed connection (minimum 10 Mbps).

• Audio: A noise-canceling headset.

• Video: A webcam for virtual meetings.

• Workspace: A quiet, professional environment.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Access to exceptional support for inquiries, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to empower you in handling PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and boost long-term client retention.

• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s requirements and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and contingent on client approval.

• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you achieve peak performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.