Manager, SAP

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• The SAP Manager will act as the main point of contact and internal leader for SAP ECC 6 within the company.

• Responsible for managing daily SAP support throughout the organization.

• Provide active leadership, design, configuration, and daily assistance for SAP FICO solutions.

• Serve as the primary intermediary between executive leadership, business stakeholders, IT teams, and external consulting partners.

• Oversee upgrades to the SAP system, enhancement packs, patch implementations, and support initiatives.

• Act as the key point of contact for all inquiries, incidents, and business process challenges related to SAP across the organization.

• Manage ticket prioritization, track open issues, coordinate testing, validate resolutions, and ensure timely updates and communication of next steps.

⛳️ Requirements

• Extensive hands-on experience with SAP ECC 6.

• A minimum of 5 years of experience in providing functional support.

• A comprehensive background in SAP or ERP with a clear understanding of how essential business functions and modules interact.

• Experience in supporting business processes within an ERP setting, including insights into module dependencies, transaction flows, reporting, and integrations.

• Capability to triage SAP issues across various business sectors and recognize downstream effects across modules and integrated processes.

• Experience in managing SAP tickets, providing user support, resolving issues, and handling third-party escalations.

• Knowledge of SAP user roles and responsibilities.

• Excellent communication skills, able to collaborate with both technical and non-technical personnel.

• Proficient in translating business challenges into clear SAP support requirements.

• Working knowledge of Finance processes in SAP sufficient to align support with business needs, without requiring deep specialization in Finance alone.

• Strong skills in documentation, follow-up, prioritization, and problem-solving.

🏝️ Benefits

• Medical, Dental, & Vision coverage.

• Company-paid life insurance and long-term and short-term disability programs.

• Flexible spending accounts.

• 401(k) plan with a robust matching program.

• 120 hours of Paid Time Off (pro-rated based on the hire date).

• 11 paid holidays.