Luxury Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver professional customer support through phone, email, and online messaging.

• Assist clients with luxury reservations, bookings, and updates to itineraries.

• Clearly communicate details, policies, and necessary documentation requirements.

• Monitor reservations to ensure they are accurate and updated in a timely manner.

• Follow up with clients to ensure their satisfaction and address any concerns.

• Provide a high-touch, solutions-oriented customer experience.

• Maintain precise records and update internal systems as required.

⛳️ Requirements

• Excellent communication and interpersonal skills.

• Prior experience in customer service is required (preferably in luxury service or hospitality).

• Ability to work autonomously in a remote setting.

• Strong organizational capabilities and meticulous attention to detail.

• Proficient in using computers, booking systems, and digital communication platforms.

• A genuine passion for providing outstanding client experiences.

🏝️ Benefits

• Fully remote work environment.

• Flexible scheduling options available.

• Opportunities for training and professional development.

• Industry-related perks and discounts (if applicable).

• Supportive and collaborative team culture.