Licensed Health Insurance Agent – Call Center Agent

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage both incoming and outgoing calls regarding health insurance offerings, coverage alternatives, benefits, and enrollment procedures.

• Inform customers about the plans available, including benefits, costs, eligibility criteria, and coverage specifics.

• Evaluate customer needs and direct them towards suitable health insurance solutions.

• Support customers throughout the application and enrollment journey.

• Precisely document customer interactions and keep comprehensive records within company systems.

• Adhere to Tennessee insurance regulations, compliance standards, and company protocols.

• Uphold professionalism while safeguarding customer information.

• Achieve or surpass individual performance and quality targets.

• Navigate various systems while engaging in active conversations with customers.

• Ensure a positive customer experience from beginning to end.

⛳️ Requirements

• An active Tennessee Health Insurance License is necessary at the time of application.

• Prior experience in health insurance sales or customer service is highly preferred.

• Background in a call center, remote work, or customer-facing roles is valuable.

• Strong communication abilities and active listening skills are essential.

• Capable of clearly and understandably explaining complex insurance information.

• Comfortable in a performance-oriented environment based on metrics.

• Excellent attendance, reliability, and time-management capabilities are required.

• Proficient computer skills with the ability to maneuver through multiple systems simultaneously.

• Ability to work independently in a remote setting.

• Additional state health insurance licenses are advantageous.

• Familiarity with CRM systems, insurance enrollment platforms, or dialing systems is beneficial.

• Experience with ACA Marketplace, Medicare, or health plan enrollment is a plus.

• Bilingual candidates are encouraged to apply.

🏝️ Benefits

• Health, Dental, and Vision Insurance.

• 401k Savings Plan.

• Opportunities for Employee Advancement and Career Path Development.

• Monthly drawings for prizes such as gift cards and electronics.

• Paid Time Off starting from day one.

• Casual work environment.

• DailyPay partnership providing access to earnings on a daily basis.