Lead Quality Auditor

This is a fully remote position, open to applicants in United States.

📋 Description

• Review all leads submitted by the Field Marketing team every Saturday and Sunday morning.

• Confirm the accuracy and completeness of leads within Salesforce across the MIC and Costco retail channels.

• Identify and flag duplicate, incomplete, or erroneous lead entries for rectification.

• Ensure all necessary lead fields are filled in correctly (including name, address, phone number, appointment details, product interest, etc.).

• Cross-check submitted leads against event sign-in sheets, demo logs, or any available supporting documentation.

• Prepare a weekend lead quality summary report for the Field Marketing Director at the end of each shift.

• Document and promptly communicate any lead discrepancies, errors, or trends observed to the FMM.

• Provide constructive feedback to support coaching and accountability among field team members.

• Navigate and audit lead records within Salesforce CRM with expertise.

• Maintain Salesforce data hygiene standards across MIC and Costco lead sources.

• Highlight systemic entry issues and assist in identifying training needs related to lead submission quality.

⛳️ Requirements

• Previous experience with Salesforce CRM or similar lead management systems is preferred.

• Strong attention to detail with a high level of accuracy in data review and documentation.

• Ability to work independently and complete assigned tasks within a structured morning time frame.

• Familiarity with field marketing, retail lead generation, or the home improvement industry is a plus.

• Excellent written communication skills for reporting issues and flagging concerns to management.

• A reliable internet connection and an appropriate remote work environment are essential.

• Availability to work every Saturday and Sunday morning on a consistent part-time basis.

• Proficient in Google Workspace (Docs, Sheets) or Microsoft Office for reporting purposes.

🏝️ Benefits

• Remote Work Environment: This is a fully remote, part-time role that requires a reliable internet connection and a quiet, distraction-free workspace to facilitate focused data review and reporting.

• Weekend Schedule: Consistent availability is required every Saturday and Sunday to review and audit weekend lead submissions within specified time frames.

• Computer-Based Work: The role involves prolonged periods of sitting and working at a computer, including frequent use of Salesforce CRM, spreadsheets, email, and reporting tools.

• Detail-Oriented Environment: The position necessitates sustained focus and attention to detail while reviewing lead information for accuracy, completeness, and duplicate entries.

• Independent Work: Most of the work is conducted independently with minimal supervision, requiring strong self-management, time management, and accountability.

• Fast-Paced/Deadline-Driven: The work may involve reviewing a large volume of leads within a structured morning time frame to ensure timely reporting and issue resolution.

• Cross-Functional Communication: Regular virtual communication with Field Marketing leadership, including the Field Marketing Director and FMMs, is essential for reporting discrepancies and quality concerns.

• Confidential Information Handling: The role entails maintaining confidentiality and accuracy while managing customer contact information and lead data.