Klaviyo Email Specialist, Retention

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop, schedule, and execute email and SMS campaigns and flows in Klaviyo for a range of US DTC brands.

• Establish and configure Klaviyo email and SMS accounts for new clients.

• Oversee the campaign calendar—keeping it up-to-date, identifying risks early, and ensuring timelines are met.

• Draft creative briefs for designers and copywriters, and manage the email design process from inception to approval.

• Gather and synthesize monthly performance reports for email and SMS accounts.

• Engage directly with clients regarding campaign approvals, design feedback, and performance updates.

• Collaborate with your Retention Strategist and pod (designer, copywriter) on all client deliverables.

• Maintain a keen design perspective - while you won't be building the emails, you'll recognize when something appears off-brand.

⛳️ Requirements

• At least 1 year of practical experience with Klaviyo, including campaigns, flows, segmentation, and reporting.

• A minimum of 6 months of experience in an agency setting or managing multiple clients concurrently.

• Exceptional attention to detail - you spot errors before they are made live.

• Strong written and verbal communication abilities - you can produce a clear client update or design brief without needing reminders.

• Proficient project management skills - experience with ClickUp is advantageous.

• SMS experience (Klaviyo or Postscript) is a plus.

• Solid skills in Excel or Google Sheets.

🏝️ Benefits

• Collaborate daily with top-tier DTC retention strategists, paid social specialists, and eCommerce growth marketers.

• Enjoy a dedicated pod structure - you’ll have support from a strategist and designer, rather than working in isolation.

• Access to continuous training and account reviews with leading retention practitioners and industry authorities.

• Real opportunities for career advancement - we promote from within and are actively expanding this department.

• Gain exposure to a diverse portfolio of well-established DTC brands in sectors such as fashion, health & fitness, jewelry, beauty, and more.

• Be part of a close-knit team culture that emphasizes Kaizen, transparency, and a genuine commitment to each other's development.

• Enjoy flexible working hours with prior notice.