Junior Customer Support Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary representative of RiseGuide for our users: address inquiries through email and chat, and eventually via phone calls; work on a rotating schedule (including night shifts) while achieving KPIs.

• Enhance support procedures: implement minor adjustments in macros, as well as test and launch new tools and workflows.

• Gain an in-depth understanding of the product: swiftly master all support processes, pinpoint areas for improvement, and contribute to making the service more user-friendly and efficient.

⛳️ Requirements

• Minimum of 3 months experience in Customer Support (applicants from related fields will also be considered).

• Proficient in English (B2+) — capable of effective written and verbal communication with users globally.

• Strong attention to detail when gathering information to escalate complex issues to appropriate teams (technical support, product, and legal).

• Empathy and a customer-centric approach — even in challenging situations, you ensure the user has a positive experience.

• Quick adaptability — you perceive new workflows, tools, or processes as opportunities for growth rather than obstacles.

🏝️ Benefits

• Health insurance

• Paid time off

• Flexible work arrangements

• Professional development

• Remote work options