Junior Customer Service Analyst – Tax Department

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer customer support through chat, addressing inquiries and resolving issues related to the Company's products.

• Provide exceptional customer support, striving to deliver outstanding service.

• Ensure the fulfillment of success KPIs associated with the support strategy and encourage actions to achieve individual performance metrics.

• Take a proactive approach in customer interactions, anticipating potential challenges and reducing customer impact during crises, surpassing expectations, and ensuring dependability.

• Document all customer interactions in the support system, preserving accurate and detailed records.

• Engage in training sessions and updates regarding the Company’s products and services.

• Collaborate closely with fellow support team members and internal departments to facilitate rapid and effective resolution of customer issues.

• Share insights and best practices with the team to enhance service quality.

• Maintain a foundational understanding of the Company’s products and services.

⛳️ Requirements

• Completed technical degree in Accounting, or currently pursuing a bachelor’s degree in Accounting, Payroll (Departamento Pessoal), or related fields.

• Basic technical understanding of accounting legislation relevant to the Accounting/Tax Department's activities, including tax calculations, financial analyses, preparation and review of accounting reports, and submission of ancillary obligations.

• Proficiency in Microsoft Office and Google Workspace (spreadsheets, documents, presentations).

• Demonstrated experience in customer support.

• Certifications in customer service techniques (preferred).

• Public speaking certification (preferred).

• Familiarity with the Zendesk platform (preferred).

🏝️ Benefits

• Childcare assistance for children up to 5 years and 11 months.

• Home office allowance (BRL 100.00 paid on payroll).

• Partnerships with Senac, Cruzeiro do Sul, and Open English – available to dependents.

• Birthday day off.

• Meal allowance BRL 1,004.00 - BRL 1.50 payroll deduction.

• Meal allowance provided during vacation.

• Setup assistance (loan for acquiring home office peripherals if necessary).

• Partnership with Bradesco – co-payment via payroll deduction, extended to dependents.

• Sesc dental plan with Odontoprev – payroll deduction, extended to dependents.

• Payroll-deductible loan.

• Life insurance.

• Totalpass.