ITOM Architect

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee the implementation of Discovery, Service Mapping, Event Management, and AIOps.

• Create robust CMDBs utilizing CSDM, while ensuring effective governance, lifecycle management, and alignment with ITSM, SecOps, and GRC.

• Provide expert advice to clients on ITSM/ITIL processes and industry best practices.

• Develop integrations (REST APIs, MID Servers) and employ scripting (JavaScript).

• Guide junior consultants and actively participate in our knowledge-sharing sessions.

• Lead workshops and deliver solutions with clarity and impactful presentation.

• Offer innovative ideas, enhance processes, and contribute to the growth of our company.

⛳️ Requirements

• Demonstrated expertise in ServiceNow ITOM (Discovery, Service Mapping, Event Management).

• In-depth knowledge of CMDB, CSDM, and ITSM/ITIL frameworks.

• Practical technical skills: JavaScript, REST APIs, and MID Servers.

• Proven experience in leading workshops, designing solutions, and presenting to clients.

🏝️ Benefits

• 25 days of paid holidays plus public holidays.

• Paid mental health days and unlimited sick leave.

• Fully remote work - operate from any location of your choice.

• Async work culture - work during your most productive hours.

• Co-working sponsorship available.

• €3,000 annual travel budget for working from inspiring locations.

• Annual team retreats.

• Pop-up offices for collaborative sessions with your team in person for a few days.

• Regular career development discussions to support your continuous growth.

• Coaching, mentoring, and performance bonuses offered.

• Transparent and equitable compensation philosophy based on skills rather than geography.

• Global travel insurance provided.