IT Solution Architect, German

This is a fully remote position, open to applicants in Poland.

📋 Description

• Analyze and comprehend customer needs, including RfPs, and convert them into comprehensive, end-to-end service and solution designs.

• Create effective, innovative, and low-risk solutions for IT managed services tenders encompassing technological, operational, and commercial aspects.

• Prepare cost estimates, service models, and effort assessments for proposed solutions.

• Present and clarify service designs to clients at the decision-making level and assist in contract negotiations with confidence and expertise.

• Design solutions in close partnership with sales teams, partners, and service units to ensure cohesive, high-quality results and contribute to overall success.

• Assist in the development of proposal content, including writing proposal texts and creating presentation materials as part of the bidding process.

• Generate documentation and requirements for Transition & Transformation and ensure a smooth handover to delivery teams.

• Maintain robust communication with customers and internal teams to ensure goal-oriented project progress and high-quality proposal outcomes.

⛳️ Requirements

• Proficient in English and German (minimum C1).

• At least 5 years of experience in both workplace and remote service environments in IT managed services solution design.

• Strong knowledge of Microsoft 365, Windows 10/11, Exchange, Active Directory/Azure AD, and client management.

• Experience in designing client virtualization or service desk solutions.

• Background in pre-sales support, service design, and transition project delivery.

• Familiarity with calculation and modeling of managed services/operations.

• Confident in applying ITIL and project management standards (e.g., PMI, Prince2).

• Excellent communication skills, customer-oriented, and a collaborative team player.

• Willingness to travel occasionally within Europe.

🏝️ Benefits

• Opportunity to work in a multinational, collaborative team environment, engaging with colleagues and customers across various countries and industries.

• Opportunities for professional development within a global team environment, including advancement across seniority levels.

• Employment stability through a permanent employment contract.

• Annual performance-based bonus.

• Remote work from anywhere in Poland.

• Comprehensive benefits package, including private medical care and a flexible cafeteria system.

• Access to the Employee Assistance Programme (EAP), offering expert consultations and wellbeing support.

• Opportunities to participate in charity, community, and company-wide initiatives, including events organized through the CharitaCenter.

• Additional day off to celebrate your birthday.

• Access to language courses and a self-learning platform (Udemy).