IT Operations Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the IT Operations team in areas such as logistics, onboarding, and procurement.

• Collaborate with cross-functional partners in HR, Talent, Finance, and People Programs to align on common objectives and create a unified employee experience.

• Take ownership of operational projects with your team's support, ensuring initiatives remain on schedule and stakeholders are kept informed.

• Define and manage the global hardware asset management strategy across key hubs, ensuring system integrity and data precision within our ITAM platform.

• Establish governance for routine asset audits and lifecycle workflows, holding the team responsible for upholding high inventory standards.

• Supervise the entire e-waste process, ensuring all retired assets are accurately tracked and disposed of in accordance with environmental and security regulations.

• Collaborate with People Programs to provide new hire orientations that equip employees for success from day one.

• Act as the primary IT contact for hiring managers, recruiters, and employees with inquiries about the IT onboarding process, delivering timely and precise responses to maintain hiring momentum.

• Manage the IT procurement function, overseeing a Procurement Lead responsible for day-to-day vendor relationships, contract renewals, and purchase approvals to ensure cost-effectiveness.

• Handle internal communications for the IT team, including messages sent through the internal Slack bot and the IT team email alias, ensuring clarity, accuracy, and appropriate timing.

• Create and maintain dashboards in Jira and Oomnitza that highlight operational health, asset data, and onboarding metrics for IT leadership.

• Document IT Operations processes, producing clear and actionable runbooks that scale with the team.

⛳️ Requirements

• Over 5 years of experience in IT operations, IT support management, or a closely related field.

• Demonstrated success in leading an operations team that encompasses logistics, onboarding, and/or procurement functions.

• Hands-on experience with asset lifecycle management, preferably in Oomnitza or a similar ITAM platform.

• Proficient in Jira Service Management for ticketing, approvals, and workflow configuration.

• Experience in creating dashboards and reports that assist leadership in making data-driven decisions.

• Excellent written communication skills; adept at crafting clear Slack messages and detailed runbooks with equal proficiency.

• Capability to manage multiple priorities and projects concurrently.

• A collaborative, service-oriented approach — treating internal stakeholders with the same consideration as external customers.

• Experience in supporting employees across various countries and time zones (preferred).

• Familiarity with procurement workflows and SaaS contract management (preferred).

• Background in facilitating new hire orientations or employee onboarding programs (preferred).

• Experience using Confluence for documentation and knowledge management (preferred).

🏝️ Benefits

• Highly market-competitive compensation and benefits in all locations where our employees are based.

• New hire equity grant.

• Annual refresh grants.

• Flexible work arrangements.