Intelligence Analyst – Falcon Recon

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster high levels of customer satisfaction by maintaining a strong sense of ownership over numerous customer relationships.

• Promptly assess and escalate significant findings from Falcon Intelligence Recon to the appropriate customers.

• Comprehend the dark and deep web ecosystem; effectively communicate analytical insights to customers.

• Assist customers in interpreting Falcon Intelligence Recon findings while providing subject matter expertise.

• Provide regular written and verbal updates on pertinent findings to customers, aligning with their preferred frequency.

• Serve as a strong advocate for customers within the Intelligence and Engineering teams to enhance the product and ensure that customer feedback, feature requests, and overall satisfaction are acknowledged and addressed.

• Strategize and lead process improvement initiatives aimed at enhancing overall customer satisfaction with the CrowdStrike team.

⛳️ Requirements

• 3+ years of experience in cyber threat intelligence, all-source threat intelligence analysis, or intelligence collections.

• Exceptional written and verbal communication skills in English.

• Proficient understanding of cyber threat intelligence terminology, key concepts, and dark & deep web ecosystems, including actors, forums, and leak sites.

• Adaptability and a willingness to learn new technologies.

• A customer service mindset and eagerness to assist and resolve issues for customers.

• High level of emotional intelligence and professional presence.

• Capability to work independently with minimal supervision.

• Proven ability to document technical processes and articulate business concepts in clear language.

• Skill in presenting and explaining technology to individuals with less technical knowledge.

• Strong attention to detail.

• Must effectively manage time and deliverables for rapid service engagement customers.

• Knowledge of data communication concepts and technologies, particularly in email, networking, and enterprise security.

🏝️ Benefits

• Competitive compensation and equity awards, positioning us as a market leader.

• Comprehensive wellness programs that support both physical and mental health.

• Generous vacation and holiday policies to allow for relaxation and recharging.

• Paid parental and adoption leave.

• Professional development opportunities available to all employees, regardless of their level or role.

• Employee Networks, local neighborhood groups, and volunteer opportunities to foster connections.

• Lively office culture equipped with world-class amenities.

• Recognized as a Great Place to Work Certified™ globally.