Integration Architect

This is a fully remote position, open to applicants in India.

📋 Description

• Design and implement integrations between agentic AI platforms and Zendesk / Salesforce.

• Create comprehensive workflows for automating customer support processes with AI agents.

• Develop and maintain APIs, webhooks, and middleware integrations.

• Ensure data integrity, security, and scalability across various systems.

• Work collaboratively with product, engineering, and customer teams to provide effective solutions.

• Build custom connectors, orchestration layers, and automation workflows.

• Diagnose and enhance integration performance.

⛳️ Requirements

• Extensive experience with Zendesk APIs, apps framework, and workflows.

• Practical knowledge of Salesforce (REST/SOAP APIs, Apex, integrations).

• Experience in integration architecture using tools like MuleSoft, Workato, Zapier, and custom middleware.

• Understanding of API design, authentication methods (OAuth, JWT), and event-driven architectures.

• Familiarity with Agentic AI, LLM workflows, and prompt orchestration.

• Excellent problem-solving abilities and strong communication skills with stakeholders.

🏝️ Benefits

• Netomi is an equal opportunity employer dedicated to fostering diversity in the workplace. We assess qualified candidates without consideration of race, color, religion, sex, sexual orientation, disability, veteran status, or other protected characteristics.