Intake Support Specialist

This is a fully remote position, open to applicants in Honduras, +3 more states.

📋 Description

• Act as the primary point of contact for potential clients through phone, email, and live chat.

• Quickly address referral emails and inquiries from clients.

• Support attorneys and team members with administrative tasks related to intake.

• Handle incoming calls and conduct follow-up calls to prospective clients.

• Maintain ongoing communication throughout the intake process to deliver an exceptional client experience.

• Collect and record all necessary information required to establish new client files.

• Keep organized records within the case management system.

• Ensure that all essential information and requests are addressed when creating new files.

⛳️ Requirements

• Proficient in both English and Spanish communication.

• Commitment to outstanding customer service.

• Strong active listening skills.

• High attention to detail.

• Excellent organizational and time management abilities.

• Capable of critical thinking.

• Effective follow-up management.

• Adaptability in various situations.

• Possess empathy and professionalism.

• Ability to work independently.

• Willingness to learn and grow.

• All documents and application forms must be submitted in English.

• Resume should be provided in .DOC format and in English.

• Resume and application documents must not include personal contact information or compensation expectations.

• Availability to work from 8:00 AM to 5:00 PM Eastern Time (EST/EDT).

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Performance bonuses.

• Fully remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Opportunities for professional development and training.

• Support from a dedicated team.

• Alignment with our clients' core values.