This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service to all our families.

• Facilitate the flow of information among referring physicians, insurance providers, and our treatment clinics.

• Secure insurance authorizations.

• Investigate, assess, and meticulously document benefits, eligibility, and authorization criteria within our system alongside our Verifications Team.

• Carefully evaluate benefits and eligibility to enable our families to make informed decisions regarding the costs associated with treatment.

• Communicate cost shares, co-payments, and financial responsibilities to our patients and their families.

⛳️ Requirements

• 1 to 2 years of experience in customer service or a related field.

• 1 to 2 years of experience with software applications such as Microsoft Outlook and Adobe.

• An investigative, curious, and problem-solving approach.

• Strong organizational abilities and meticulous attention to detail.

• Self-driven, task-oriented individual with a robust capacity for multitasking.

• Capability to work collaboratively within a team as well as independently.

• Personable, warm, empathetic, and professional in both verbal and written communication with team members and those seeking treatment.

🏝️ Benefits

• Medical, Vision, and Dental Insurance.

• 401k Retirement Plan.

• 3.5 Weeks of Paid Time Off plus 7 paid Holidays.

• Life Insurance.

• Short/Long Term Disability Insurance.

• Opportunities for performance-based bonuses.