Insurance Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming client calls, emails, and service requests

• Provide assistance with policy modifications, billing inquiries, renewals, and general questions

• Accurately document all activities within the agency's management system

• Keep track of daily accountability, including: Incoming and outgoing calls, Alerts addressed (both critical and standard), Notes finalized, and tasks completed

• Engage professionally with agency personnel and iStaff Pros management

• Adhere to agency workflows, procedures, and service expectations

• Ensure confidentiality and professionalism at all times

⛳️ Requirements

• Valid Property & Casualty (P&C) insurance license

• At least 2 years of experience in insurance customer service or working in an agency office

• Capability to pass a background check

• A dedicated home office equipped with reliable internet access

• Excellent phone etiquette and written communication abilities

🏝️ Benefits

• Paid Time Off along with paid holidays

• Life insurance benefits

• Reimbursement for licensing fees

• Fully remote, work-from-home opportunity

• Long-term placement with established agencies

• Continuous support and management from iStaff Pros