Insurance Claims Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming calls concerning the First Notice of Loss (FNOL).

• Engage with policyholders, claimants, agents, and internal teams.

• Input FNOL report information and claim documentation into the system.

• Digitally file documents and assist with services such as mitigation letters and towing/salvage coordination.

• Aid the team by processing invoices and coordinating with vendors.

• Ensure accurate client and policy records by entering current information.

• Identify opportunities to enhance workflows and propose effective processes.

⛳️ Requirements

• Exceptional written and verbal communication abilities.

• Previous experience in administrative support, ideally within an insurance or professional services environment.

• Located in Mexico (strongly preferred, due to time zone alignment and team requirements).

• Willingness to work during US time zones.

• Ability to begin employment within 2 weeks of receiving a job offer.

• Proficient in using time-tracking tools (e.g., Time Doctor).

• Must have a personal laptop/desktop, noise-cancelling headphones, and a webcam.

• Stable internet connection (minimum 50 Mbps).

• Backup equipment available in case of power or internet disruptions.

• Competence with Microsoft Office applications and Google Workspace.

🏝️ Benefits

• 💰 Competitive Compensation: monthly salary starting at PHP 40,000 - PHP 55,000, with room for higher pay based on experience.

• 🏥 Comprehensive Health Coverage: access to premium medical insurance.

• ✈️ Paid Time Off and Sick Leave: generous policies for paid time off and sick leave.

• 🎉 Service Recognition and Rewards: celebrate milestones with rewards and recognition.