Installer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for solar installers, providing compassionate and responsive support across the OneEthos and Bodhi platforms.

• Establish trusted relationships through consistent, human-focused interactions.

• Ensure that installers feel acknowledged, supported, and assured throughout every interaction.

• Welcome and onboard new installers into the network.

• Provide training to sales representatives, owners, and administrators on systems and operational processes.

• Equip installers to confidently navigate tools and workflows from day one.

• Assist installers with loan applications to guarantee a smooth pipeline from submission to completion.

• Take full responsibility for installer issues and ensure follow-through until resolution.

• Maintain transparent communication and accountability throughout the support lifecycle.

• Monitor installer engagement and performance metrics to detect potential risks.

• Proactively reach out to address concerns before they escalate.

• Support long-term installer success and retention through early intervention.

• Develop a comprehensive understanding of OneEthos and Bodhi products.

• Share insights and feedback from installers to guide product enhancements and innovation.

• Identify referral opportunities and collaborate with various teams within the organization.

• Commit to principles of environmental, social, economic, and racial justice.

• Stay updated on relevant regulatory requirements and complete all necessary compliance and IT training.

• Strive to understand established Bank policies, procedures, and regulations.

• Investigate suspicious activities and work closely with the relevant departments to help prevent fraudulent actions.

⛳️ Requirements

• Strong background in customer support or experience dealing directly with installers, emphasizing relationship building.

• Exceptional verbal and written communication skills, complemented by strong active listening abilities.

• Demonstrated problem-solving approach with a commitment to seeing issues through to resolution.

• Capacity to learn and adapt swiftly to new technologies and platforms.

• Familiarity with financial services, lending, or banking regulations is advantageous.

🏝️ Benefits

• 100% employer-paid health coverage for employees; employer contribution for dependents.

• Medical, Dental & Vision Insurance.

• Health Savings Account (HSA).

• Free Telemedicine access via Teladoc.

• 401(k) with 6% Employer Match — No Vesting Period.

• Employee Stock Options.

• Exclusive Employee Banking Perks.

• 0% Financing for Employee Solar Loans.

• Employee Only Mortgage Product with exclusive interest rates and terms.

• 0% Financing for Eligible Electric Vehicles (EVs).

• Referral Incentives.

• 2–4 Weeks of Vacation based on officer level plus additional tenure-based time.

• 64 Hours of Paid Sick Time for all full-time employees.

• Company-Paid Life Insurance.

• Short- & Long-Term Disability Insurance.

• Voluntary Life, Accident & Critical Illness Coverage.

• Employee Assistance Program (EAP) offering free counseling, legal, and financial services.