Inside Sales Support Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Facilitate the growth of the Outside Sales Portfolio by fostering repeat business through exceptional customer service, precise quoting, sourcing, and comprehensive project management.

• Complete tasks promptly and effectively.

• Continuously strive to assist Outside Sales partners in expanding accounts by cultivating strong relationships, both internally and externally.

• Conduct post-order follow-ups, promptly address any issues or errors, and ensure all customer requirements are satisfied.

• Account Administration - Collaborate with vendors and various cross-functional teams to aid in quoting, pricing, availability, and problem resolution for high-volume project demands.

• Manage projects from start to finish, ensuring that the customer of the managed account remains the central focus throughout the process.

• Issue Resolution - Support both internal and external customers throughout their journey by addressing issues, conducting after-sale follow-ups, transmitting invoices, and processing quote requests.

⛳️ Requirements

• Must be at least eighteen years of age.

• Must have legal authorization to work in the United States.

• Proficient in Microsoft Office Suite.

• Familiarity with presentation software (e.g., Microsoft PowerPoint).

• Proven ability to collaborate and work efficiently within cross-functional teams.

• Demonstrated project management capabilities.

• Skilled in negotiation, complaint handling, dispute resolution, and grievance management with both internal and external customers.

• Outstanding written and verbal communication skills.

• Prior experience in customer service or retail sales, particularly in home improvement sectors.

• Understanding of local building codes; specifically related to Home Improvement.

• Consultative and growth-oriented mindset, with the ability to respond swiftly to both internal and external customer needs.

• Extensive knowledge of retail systems, including: Showroom Point of Sale-Orange Pay, Order Up, My Custom Designs, Volume Pricing Program, Quote Center, Pro Xtra, Credit Services Center, and the Appliance Ordering System.

🏝️ Benefits

• None specified