Infrastructure Administrator III

📋 Description

• Offer guidance and escalation assistance to the Corporate IT team

• Supervise the functionality of our PSA and RMM systems

• Manage incidents and track performance metrics

• Diagnose issues and uphold documentation standards

• Deliver training and communicate effectively with team members

• Address emergencies and implement internal projects

⛳️ Requirements

• Bachelor's degree in computer science, information technology, or a related discipline, or four years of pertinent experience

• Demonstrated experience in a higher-tier Tier III support position

• Extensive knowledge of Windows Server, network administration, and related technologies

• Experience in Managed Service Provider (MSP) environments is essential

• All candidates must successfully complete a criminal background check, along with additional background screenings if the role involves access to sensitive information or secure facilities

• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and uphold CJIS eligibility

• Disqualifications will occur for felony convictions, felony deferred adjudications, Class A & B misdemeanor deferred adjudications, Class B misdemeanor convictions, open arrests for any criminal offense, and family violence convictions.

🏝️ Benefits

• IEG contributes towards employee premiums for Medical, Dental, and Life Insurance

• Vision Insurance

• Accidental Death & Dismemberment (AD&D) Insurance

• Short-Term and Long-Term Disability Insurance

• Flexible Spending Account and Health Savings Account options

• Flexible Time Off in addition to Holidays

• 401k plan with matching contributions