Implementation Support Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist in customer implementations in Mexico, from initial configuration to successful go-live.

• Prepare, cleanse, validate, and import customer data into SINGU.

• Set up core SINGU modules in accordance with the defined implementation scope.

• Provide support to customers during testing phases, UAT, and ensure readiness for go-live.

• Manage implementation issues and collaborate with internal teams as necessary.

• Offer implementation and support backup for customers in Mexico.

• Record recurring configuration challenges, customer inquiries, and process deficiencies.

• Facilitate the transition from implementation to ongoing support and customer success.

• Collaborate with Project Managers, Support, Product, and Tech teams on escalated issues.

• Contribute to the enhancement of local implementation standards and create repeatable setup templates.

⛳️ Requirements

• 2–4 years of practical experience in SaaS implementation, customer support, technical support, or system configuration.

• Spanish language skills at a native or fluent level.

• Proficiency in English at a minimum of C1 level.

• Strong analytical abilities and meticulous attention to data quality.

• Capability to work independently in a remote international environment.

• Excellent communication skills when interacting with customers.

• Comfort in managing multiple customer requests and operational priorities simultaneously.

• Nice to have: Basic knowledge of ticketing systems, facility management, real estate operations, or CAFM systems.

• Experience with data imports, Excel, configuration tools, or CRM/helpdesk systems.

🏝️ Benefits

• A fully remote position that offers real ownership and the opportunity to influence local implementation standards.