Implementation Architect, PKI

This is a fully remote position, open to applicants in India.

📋 Description

• Customer Success Implementation Architects are essential in facilitating customer onboarding, providing solutions, and ensuring the ongoing adoption and utilization of the AppViewX product.

• You will spearhead the deployment of AppViewX solutions aimed at automating customer IT Network infrastructure and Public Key Infrastructure.

• By merging your extensive technical expertise with an understanding of customer business objectives and challenges, you will help clients maximize the value derived from AppViewX products.

• As a member of the Customer Success team, you will explore opportunities to automate service offerings associated with various AppViewX products, tools, and processes.

• Collaborating with our Customer Success Managers and Customer Success Design Architects, you will implement AppViewX technology to address specific business challenges for our new clients.

• You will focus on customer objectives and success criteria, providing detailed technical assistance to facilitate a swift Go-live for customers.

• Serving as a trusted technical advisor, you will help customers navigate technical hurdles throughout the implementation journey.

• You will identify new use cases as part of the account growth and renewal strategy.

• Leveraging your customer interactions, you will provide valuable feedback to the broader AppViewX organization on enhancing customer experience, accelerating time-to-value, and delivering greater benefits.

• You will utilize your experience to identify automation opportunities and develop tools that assist your team in reducing man-hours.

• Contributing to Customer Business Reviews, you will highlight potential areas for improvement.

• You will work closely with cross-functional team members (e.g., sales, product management, support, services, delivery) to translate business needs and product requirements into innovative solutions.

• Collaborating with our Product and Engineering teams, you will prioritize product enhancements and long-term roadmaps based on customer and industry priorities.

⛳️ Requirements

• A minimum of 5 years of experience in a technical implementation role.

• Willingness to work in US Shift.

• At least 3 years of experience in customer-facing technical roles (such as Customer Success Engineer, Solution Engineer, Professional Services Engineer, Technical Support Engineer, Subject Matter Expert), ideally in a post-sales capacity at a SaaS company with enterprise software products.

• A passion for programming, with solid coding skills in one or more of the following languages: Python, JavaScript, Java.

• Experience in web service development and utilizing RESTful APIs.

• Familiarity with configuration management tools such as Chef, Puppet, Vagrant, Ansible, or Salt is preferred.

• Experience in building Jenkins or automated test frameworks is preferred.

• Domain expertise in PKI, DNS, Active Directory, cloud technologies, ADCS, CRL, OCSP, and relevant cryptographic standards.

• Experience in Certificate Life Cycle management and operations.

• Knowledge of PKI implementation processes.

• Experience with PKI integrations, MS Intune, SCEP, and other enrollment practices.

• Hands-on experience with Kubernetes.

• Proficient in Linux and Windows server management.

• Practical experience with Apache and IIS application expertise.

• CISSP, CISM, or CISA certification is preferred.

• Excellent organizational, troubleshooting, problem-solving, deployment, and multitasking abilities, with a capacity to learn new technologies rapidly.

• Experience working with Fortune 500 organizations.

• Outstanding communication skills, both verbal and written, combined with exceptional listening abilities.

🏝️ Benefits

• Competitive incentives.

• Health and wellness policies.

• Saving and investment schemes.

• Eligibility for time off or sabbaticals.

• Dedicated learning and development opportunities.