Helpdesk, Tier 1 Tech Support

This is a fully remote position, open to applicants in United States.

📋 Description

• This position is fully remote.

• Helpdesk or tier 1 technical support services represent the initial, customer-facing level of IT support.

• The primary responsibility of a Tier I specialist is to collect customer details and identify their issues by analyzing symptoms and uncovering the root cause.

• At this level, you will primarily focus on reactive responses for quick and basic resolutions.

• Essential skills include effective communication, excellent customer service, and basic triage capabilities.

• The main responsibility in this role will be to respond to calls and texts from clients in need of tech support via our phone system, Quo, and direct them to our Art Gallery messaging system for further attention from the Executive Assistant.

• For tech support inquiries, a ticketing system through Zoho Desk will be utilized for documentation, along with Zoho Assist for remote assistance.

• Any issues beyond your expertise will be escalated to IT Support.

⛳️ Requirements

• A minimum of 1-3 years of experience in tech support or relevant education/certification program is required.

• Exceptional customer service skills are essential.

• Ability to troubleshoot and resolve client issues effectively.

• A general interest in the technology field is expected.

• A willingness to learn about Cybersecurity and Network administration best practices is necessary.

🏝️ Benefits

• Flexible work arrangements.