Healthcare Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• The Healthcare Customer Service Representatives address customer inquiries by developing innovative solutions to various questions, issues, and concerns.

• Handle inbound calls from medical professionals, utilizing medical terminology to request and verify benefits.

• Manage and respond carefully to all customer inquiries.

• Deliver exceptional customer service through active listening.

• Work with confidential customer information, ensuring sensitive handling.

• Strive to resolve issues during the first call by adopting a proactive approach.

• Communicate with customers in an appropriate and professional manner.

• Provide support to Health Care Providers.

• Conduct research on benefit information.

• Address situations that may necessitate adapting responses or conducting extensive research.

• Accurately document and maintain records of all interactions.

• Respond to requests for assistance and/or potential payment processing.

⛳️ Requirements

• High School Diploma or equivalent is required.

• At least 6 months of customer service experience is necessary.

• Candidates must be 18 years of age or older.

• Ability to type a minimum of 25 words per minute.

• Comfortable using desktop computer systems with a general understanding of Windows-based systems.

• Customer service and/or sales experience is preferred.

• A college degree is preferred, though not mandatory.

🏝️ Benefits

• Paid Training

• Competitive Wages

• Full Benefits (Medical, Dental, Vision, 401k, and more)

• Paid Time Off

• Employee wellness and engagement programs