Graduate Scholarship Holder – Data Analytics, Generative AI, Customer Journey

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop connectors and automated validations within Big Data to verify report details (payment, amount, channel, status, dates).

• Design and execute a comprehensive 360° Timeline by merging transactional events with customer interactions.

• Consolidate various internal sources to create a cohesive view of the customer journey, ensuring end-to-end traceability.

• Streamline the recurring process "new case → dossier → checks → timeline → cause → recommendation."

• Create dashboards and metrics to facilitate decision-making for enhancements in processes, systems, and communications.

⛳️ Requirements

• Education: Bachelor's degree.

• Degree fields: Computer Science, Engineering, Information Systems, Data Science, or related disciplines.

• Proficient programming skills in Python and SQL.

• Experience in constructing pipelines and formulating queries within Big Data settings.

• Proficient in event-driven data modeling (timeline, temporal ordering, joins across diverse sources).

• Knowledge of integrating multiple internal data sources.

• Familiar with version control using Git and documentation for pipelines.

• Experience with Spark/PySpark, Hive, or similar corporate Big Data platforms.

• Familiarity with visualization tools (Power BI, Tableau, or comparable) for executive dashboards.

• Understanding of pipeline orchestration (Airflow or similar tools).

• Prior experience in the financial/banking industry or in customer service/journey operations.

• Basic understanding of NLP/LLMs for integration with the "Mestre" front.

• Awareness of Brazil's General Data Protection Law (LGPD) and the management of sensitive data.

🏝️ Benefits

• Stipend: BRL 7,000.00.

• Availability: 40 hours per week.

• Duration: 12 months.