German Speaking Customer Support Representative

This is a fully remote position, open to applicants in Greece.

📋 Description

• Provide expert advice to clients on auto, liability, and property protection plans.

• Assist policyholders throughout the entire claims process.

• Deliver clear, empathetic, and solution-focused support for claims.

• Foster long-term trust with clients through comprehensive policy evaluations and exceptional customer service.

• Utilize underwriting systems and enterprise software to handle sensitive financial data in line with GDPR compliance.

• Engage in virtual team meetings and propose enhancements to workflow.

• Represent a leading German insurance company that serves over 13 million policyholders.

⛳️ Requirements

• Must permanently reside, be legally registered, and be physically located anywhere within Greece.

• Proficient in German at C1/C2 level.

• Professional command of English at a minimum of B2 level.

• Capability to analyze intricate legal policies and contract terms.

• Skill in assessing detailed case files and delivering precise risk evaluations.

• Competence in managing confidential financial data with care and precision.

• Strong time management skills and self-motivation while working independently from a home office.

• Strict compliance with data security and European GDPR regulations.

• Analytical, empathetic, highly organized, calm, confident, and reassuring demeanor.

• Experience in banking, insurance, brokerage, or legal services is preferred but not mandatory.

🏝️ Benefits

• Competitive salary package paid 14 times a year, including regular seasonal bonuses.

• Monthly performance-based incentives.

• Private medical, dental, and life insurance effective from day one.

• Premium home office equipment and high-performance computers provided.

• Secure software delivered directly to your home.

• Structured career advancement opportunities to senior technical roles, quality assurance, or remote management positions.

• 100% company-funded flight arrangements to Greece for specialists relocating from abroad.

• Four weeks of fully funded premium hotel accommodations.

• Direct legal team support in obtaining a Greek tax number (AFM) and social security registration (AMKA).