German Speaking Customer Agent – Cybersecurity Services

This is a fully remote position, open to applicants in Greece, +4 more states.

📋 Description

• Deliver exceptional technical support to clients who speak German regarding sophisticated cybersecurity software solutions.

• Investigate and resolve security-related queries to guarantee optimal safeguarding of client data and infrastructures.

• Maintain an in-depth knowledge of emerging cybersecurity threats to offer proactive recommendations and incident support.

• Assist users in navigating intricate authentication, encryption, and system recovery procedures via email, chat, and telephone.

• Create comprehensive service reports and document security incidents to promote ongoing enhancements in service delivery.

• Work collaboratively with cross-functional teams to address urgent cybersecurity escalations promptly and professionally.

• Inform clients about security best practices to mitigate future vulnerabilities.

⛳️ Requirements

• Native or fluent in German (both spoken and written).

• Possession of a valid EU passport (required).

• Demonstrated enthusiasm for technology and a strong interest in the cybersecurity field.

• Outstanding communication skills with a client-focused approach to resolving issues.

• Capability to work remotely while ensuring high productivity and professional integrity from Greece.

• Previous experience in technical support or customer service is regarded as a significant advantage.

🏝️ Benefits

• Competitive Monthly Salary.

• Additional 2 Salaries Annually (13th and 14th salary).

• Monthly Performance Bonus included.

• Fully Covered Relocation Package (flight, transfer, hotel).

• Comprehensive Professional Training in state-of-the-art cybersecurity protocols.

• Extensive Health Insurance coverage.

• Outstanding career progression opportunities within the global cybersecurity sector.