Full Stack Tech Lead, L2 Support

This is a fully remote position, open to applicants in Argentina.

📋 Description

• Take ownership of P1/P2 critical incident responses—acknowledge within 30 minutes, drive resolution, and perform post-mortems.

• Execute code-level investigations and implement fixes for the most complex issues.

• Carry out root cause analysis (RCA) for intricate and recurring incidents.

• Assist in AI-driven and automated workflows through production debugging and log analysis.

• Participate in mandatory On-Call Rotation: Address P1/P2 incidents outside regular business hours (nights and weekends) in collaboration with the counterpart Tech Lead in Ukraine.

• Oversee daily operations: ticket triage, assignment to L1/L2, and escalation management.

• Engage in the Change Advisory Board (CAB), release planning, and post-deployment validation.

• Facilitate knowledge transfer from existing vendors and maintain the team’s Knowledge Base (KB) quality.

• Guide Java + DevOps engineers and L1 support engineers to foster technical excellence.

• Manage weekend release activities and coordination (multiple times per year).

⛳️ Requirements

• A minimum of 5 years of experience in application support or software engineering with significant support responsibilities.

• Previous experience as a Tech Lead or Senior Engineer in managed services is strongly preferred.

• Proven ability to work independently and make critical decisions under pressure during production outages.

• Excellent communication skills to convey technical concepts in a simplified manner for clients and stakeholders.

• A structured, detail-oriented, and organized approach to incident management.

• Fluent English is essential for all tickets, escalations, and global communications.

🏝️ Benefits

• Opportunity to contribute to a global telecom project with tangible business impact.

• Experience in an international environment with cross-functional collaboration.

• Continuous learning and career advancement opportunities.

• Access to professional training and language classes.

• Comprehensive medical insurance and mental health support.

• Flexible working hours.

• Benefits program encompassing sports, hobbies, and well-being.

• An inclusive and supportive company culture.