Fraud & Compliance Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Identify, investigate, and mitigate fraudulent actions across customer accounts and transactions.

• Observe and react to fraud alerts, recognizing patterns and emerging threats.

• Perform Enhanced Due Diligence (EDD) on customers deemed higher-risk.

• Prepare and submit Suspicious Activity Reports (SARs) as needed.

• Execute KYC screening which includes PEPs, sanctions, adverse media checks, and fitness & probity assessments.

• Oversee ongoing monitoring and periodic evaluations of customer risk profiles.

• Assist in AML reporting and regulatory submissions.

• Maintain precise records and documentation for auditing purposes.

• Manage Stripe disputes and Mastercard Mastercom chargeback cases from start to finish.

• Investigate disputed transactions, collect evidence, and create representment documentation.

• Monitor dispute outcomes and identify underlying causes to minimize future chargebacks.

• Address escalated customer tickets and complaints, including cases from the Financial Ombudsman Service (FOS).

• Review and respond to CIFAS markers and data-sharing inquiries.

• Collaborate with internal teams to resolve intricate customer issues.

• Assess and refresh fraud, AML, and compliance policies.

• Assist with internal and external audits involving third-party vendors.

• Contribute to enhancements in processes and automation initiatives.

⛳️ Requirements

• 1-3 years of experience in fraud, compliance, disputes, or financial crime within the fintech or financial services sector.

• Knowledge of UK AML regulations, KYC requirements, and FCA expectations.

• Experience in chargeback management (Visa/Mastercard dispute processes).

• Familiarity with screening tools (e.g., Sumsub, ComplyAdvantage) and CRM/ticketing systems (e.g., Gorgias, Zendesk).

• Strong analytical and investigatory skills with exceptional attention to detail.

• Ability to work autonomously and handle competing priorities.

• **Desirable**

• Experience in managing FOS complaints.

• Knowledge of Consumer Duty and TCF principles.

• ICA or a similar compliance certification.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Flexible working arrangements.

• A supportive and inclusive work environment.