Fraud Analyst, Fraud Investigations

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Serve as the incident commander during active fraud attacks, orchestrating containment and response efforts across various teams.

• Direct intricate fraud investigations, pinpointing root causes and suggesting permanent solutions to avert future occurrences.

• Evaluate the severity of fraud cases and promptly escalate high-risk incidents to the Manager or Compliance team.

• Implement swift containment measures (such as blocks, freezes, and restrictions) to reduce fraud exposure during ongoing incidents.

• Analyze, develop, implement, and refine fraud detection rules to enhance accuracy and reduce false declines.

• Perform backtesting of rule logic using historical data to confirm effectiveness prior to deployment.

• Monitor rule performance in production, adapting based on real-time data and outcomes from investigations.

• Take ownership of the False Decline Rate for fraud rules established by the Fraud Investigations team, ensuring it remains within acceptable limits.

• Conduct quality assurance assessments on BPO fraud analyst casework, evaluating both adherence to processes and the accuracy of decision-making.

• Offer structured feedback and coaching to BPO teams to foster continuous improvement in the quality of investigations.

• Establish and uphold QA scoring frameworks and calibration standards.

• Design, deploy, and assure the quality of AI-driven agents and automated workflows that improve fraud detection and investigation efficiency.

• Discover opportunities to automate repetitive investigative tasks, enhancing the team’s operational capacity.

• Collaborate with Engineering, Data, and ML teams to translate investigative insights into scalable tools and controls.

• Work closely with Product, ML, Engineering, and Compliance teams to aid investigations and contribute to strategies for fraud mitigation.

• Provide assistance to internal teams raising fraud-related inquiries, serving as a subject matter expert on fraud risk.

• Ensure precise and timely documentation of fraud cases, maintaining clear records for internal reports and external audit requirements.

• Identify deficiencies in tools or processes and offer actionable feedback to enhance detection accuracy and investigation efficiency.

⛳️ Requirements

• Over 3 years of experience in fraud detection, prevention, and investigation, ideally within financial services, payments, or e-commerce.

• Proven experience leading complex fraud investigations from initial alerts through root cause analysis to remediation.

• Practical experience in building, implementing, and tuning fraud detection rules, including backtesting and performance oversight.

• Strong grasp of fraud typologies, attack methods, and emerging trends in the cryptocurrency and digital payments sectors.

• Proficiency with data analysis tools and the capacity to derive conclusions and recommendations from extensive datasets (e.g., SQL, Excel, or BI tools).

• Excellent critical thinking and risk assessment abilities—you can evaluate the likelihood and impact of fraudulent activities under pressure and make informed decisions.

• Keen attention to detail, ensuring accuracy and thoroughness in a high-volume, fast-paced environment.

• Clear and professional communication skills, capable of crafting concise case notes, escalations, and cross-functional updates.

• A proactive, ownership-oriented mindset—you identify challenges, propose solutions, and drive them to completion.

🏝️ Benefits

• Competitive salary package

• Equity package: We believe that financial freedom begins with our employees, so every employee has ownership at MoonPay

• Pay-for-performance equity bonus: Those who achieve exceptional results receive substantial rewards

• Moonshot award: We recognize exceptional impact—10 employees biannually, each receiving a $250,000 equity grant.

• Unlimited holidays: We empower you to choose when to work and when to relax

• Hybrid working schedule: Work fully remotely or from your closest Moonbase, the choice is yours

• Private healthcare benefits: To safeguard you and your loved ones

• Enhanced parental leave: Spend more time with your loved ones without a second thought

• Annual training budget: We support your training journey at every step

• Home office setup allowance: Create the home office of your dreams

• Remote working allowance: Those working fully remotely receive additional support for utilities

• Monthly budget for our products and zero-fee crypto transactions: Nurture your inner DEGEN

• Employee referral program: Great people know great people—refer them and receive 10K in USDC

• Regular remote company offsites: Meet your colleagues frequently for impactful in-person sessions and hackathons

• Work in a disruptive and fast-growing company where excellence is recognized and rewarded