Forward Deployment Engineer

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Act as the technical expert for your designated product during every sales discussion.

• Assess technical viability, respond to architectural inquiries, and eliminate obstacles.

• Ensure clients feel technically assured as they proceed with agreements.

• Take ownership of a particular product line, serving as the subject matter expert in the industry.

• Oversee the technical roadmap for your product in each sales engagement.

• Collaborate with other Field Development Engineers (FDEs) when clients require multiple product integrations.

• Act as the gatekeeper for product relevance within your assigned product line.

• Gather direct customer feedback prior to the launch of any features.

• Validate solutions with live clients to ensure they address genuine business challenges.

• Assume technical responsibility for your product line in every account.

• Participate as a member of the FDE Integration Team to guarantee complete client integration.

• Stay involved until your product is operational, stable, and delivering value.

• Convert clients' unstructured issues into clear Pixalate configurations.

• Align specific data fields and business logic with our platform.

• Ensure clients are adequately protected within their unique environments.

• Create a Use Case Document for every interaction.

• Clearly define how the client utilizes Pixalate in their operations.

• Establish the official "Definition of Done" for each trial.

• Serve as the initial defense against customer churn.

• Manually verify that the data entering client dashboards aligns with the promised Use Case.

• Make sure clients have their "Aha!" moment—recognizing specific savings or risks mitigated—prior to contract signing.

• Facilitate a comprehensive technical handover to Customer Success following contract signing.

• Document custom configurations and Use Cases for ongoing support.

⛳️ Requirements

• Strong grasp of data integration, APIs, and system architecture.

• Experience in translating business needs into technical setups.

• Required familiarity with ad tech, fraud detection, or digital analytics platforms.

• Exceptional verbal and written communication abilities for client-facing scenarios.

• Capability to elucidate complex technical ideas to non-technical stakeholders.

• Experience collaborating across Sales, Engineering, and Product teams.

• Proven track record in diagnosing and resolving intricate integration issues.

• History of creative problem-solving in uncertain technical settings.

• Strong skills in documentation and process articulation.

• Minimum of 3 to 4 years of experience in AdTech, programmatic advertising, or digital fraud detection.

• Background in solutions engineering, technical consulting, or pre-sales engineering.

• Familiarity with CTV, mobile app analytics, or data feed integrations.

• Experience with trial management and customer success metrics.

• Understanding of Invalid Traffic (IVT) or ad fraud principles.

🏝️ Benefits

• A Competitive Compensation Package

• Monthly Internet Reimbursement

• Casual, Remote Work Environment

• Flexible Hours

• Opportunity for Advancement and Professional Development

• Fun Annual Team Events